Marchex

Marchex provides AI-powered conversation intelligence that helps organizations understand what is happening across customer interactions.

The platform analyzes conversations to surface intent, outcomes, sentiment, and operational friction, turning unstructured dialogue into clear, actionable insights. Marketing, sales, and operations teams use these insights to improve performance, optimize campaigns, and connect engagement to measurable business results.

Understand what happens after the phone rings.

Performance powered by Freshpaint. Intelligence powered by Marchex.

Because healthcare growth doesn’t stop at the click, it moves to the phone.

Freshpaint + Marchex gives you a privacy-safe view of how digital demand turns into real patient conversation outcomes so you can optimize the entire journey, not just what happens online.

Why Freshpaint + Marchex

• Connect digital demand to real outcomes – See which campaigns generate high-intent calls and appointments.
• Eliminate wasted spend – Stop optimizing on incomplete signals.
• Close operational blind spots – Surface friction between marketing, access, and operations.
• Prove impact with metrics leadership trusts – Measure performance using real business outcomes.
• Keep privacy as the foundation – Freshpaint protects sensitive data while Marchex delivers conversation intelligence.